Delivery, Cancellation and returns

Possible delivery options in Lithuania and other countries:

Free delivery – you take the goods at our shop “Saniston Baltic”, Pamėnkalnio str.36, Vilnius. Working hours Monday-Friday 8.30-17.

Delivery to the indicated address in Lithuania – 3,00 €.

Delivery to the indicated address worldwide – 3,00€ – 5,00€

We will send you the tracking number to your e-mail. You will be able to trace your parcel.


Cancellation and returns policy:

If You wish to cancel your order:
a) you can notify us by email before we have dispatched the goods to you;
b) where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 below.

To return goods, which are ordered from the online shop, for any reason, you may do so within 7 days of receipt of the goods. The cost of return goods are payable by you.

Upon receipt of the goods we will give You a full refund of the amount paid as required.

The rights to return the goods to us as referred to in clause 4.3 will not apply in the following circumstances:
a) if the product has been used or worn;
b) to any products that we have made or customised specifically for You.
c) if you bought the silver jewellery (according to the regulations of Lithuanian republic National state consumer rights protection authority and State non food products inspectorate silver is included into the non-returnable products list).